Drawing from his years in retail and service industries, Kevin is a passionate speaker on the subject of customer service. His unique perspective comes from his work at America’s largest Christian store and from nearly two decades in video production. From these and other experiences, he has crafted a view of customer service that subverts corporate convention and reclaims the primacy of customer care.

You’ll learn about why it’s the little things that matter and the details that make all the difference, why shaking the tree is better than shocking the monkey and how to truly change the culture of your company. The way we do business is not just the way we make money, it’s the way we interact with other human beings. It’s important and we can do it better. To book Kevin as a speaker for your company or small business, contact Kevin.